Privacy Policy

This Privacy Policy explains how Human Method Collective Ltd trading as The Human Method collects, uses and protects your personal information when you use our website, book a consultation, complete an assessment or use our coaching services.

We are committed to handling your data responsibly, transparently and in line with UK data protection law.

The Human Method is operated by Human Method Collective Ltd, a company registered in the United Kingdom. We are the data controller for any personal information you provide through our website or coaching services.

If you have any questions about how we handle your data, please contact us at info@thehumanmethod.co.

We may collect the following types of information:

• Personal details you provide directly, such as your name, email address, phone number and date of birth.
• Health, fitness and lifestyle information shared during assessments or consultations.
• Information about your preferences, goals and coaching history.
• Technical data collected automatically, including your IP address, browser type, device information and the pages you visit.

We use your personal information to:

• Respond to enquiries and manage your consultation or coaching account.
• Provide personalised coaching, programming and lifestyle recommendations.
• Process payments and manage your subscription or programme access.
• Send service-related communications, appointment reminders and relevant updates.
• Improve our website, app and coaching services through analytics and feedback.

We only process your data where we have a lawful basis to do so, such as fulfilling a contract, complying with a legal obligation or with your consent.

When you complete a health or movement assessment, or attend a consultation, we collect information about your health, injury history, lifestyle and goals. This helps us determine whether coaching is appropriate and design a safe, personalised programme.

We treat this information as sensitive personal data. It is stored securely, accessed only by those who need it to deliver your coaching, and handled in line with applicable data protection laws and professional standards.

We may contact you by email, phone or messaging app about your coaching, appointments or account. With your consent, we may also send you marketing communications about our services, offers or content we believe may interest you.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Our website uses cookies and similar technologies to understand how visitors use the site, improve functionality and measure performance. These tools may collect anonymous data about your visit, such as pages viewed and time spent on the site.

You can manage or disable cookies through your browser settings. Please note that some features of the website may not work as intended if cookies are disabled.

We use trusted third-party providers for services such as website hosting, payment processing, email delivery, appointment booking, analytics and our coaching app. These providers only access the information they need to perform their services and are required to keep it secure.

Where a third-party provider processes your data outside the UK, we ensure appropriate safeguards are in place.

We do not sell your personal information. We may share it with healthcare professionals involved in your care where you have given your consent, or where we reasonably believe it is in your best interests.

We may also disclose your information if required by law, to enforce our terms, or to protect the rights, property or safety of our clients, staff or others.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. This includes secure storage, access controls and encrypted communications where appropriate.

While we work hard to protect your data, no online transmission or storage system can be guaranteed completely secure.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Object to or restrict how we process your information.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month, in line with UK data protection requirements.

We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes or enforce our agreements. Health and coaching records are retained in line with professional, insurance and regulatory requirements.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data practices. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically so you understand how we protect your information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@thehumanmethod.co